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mac or macbook doesn't detect my
external drive
seven ways you can fix it check your
settings
before proceeding to more complex
troubleshooting steps check your
settings if hard and external disks are
set to be shown on the desktop
go to the upper menu and click on the
finder menu
go to preferences in the general tab
under show these items on the desktop
check the boxes next to hard disk and
external disk
if the boxes are checked and you don't
see the external drive on your desktop
proceed to the next step run disk
utility
in the upper menu click on the go menu
and select utility
in the utility window find and click on
disk utility
if you see your external drive in the
disk utility window but it shows that
it's not mounted
select the drive and click on the mount
button then go to the upper menu and
click on the apple logo
click on about this mac
go to the storage tab if you can't see
your external drive there go back to the
disk utility window
select the drive and click on first aid
then click on run and wait for the
process to finish
the first eight option will check the
disk for errors and then repair the disk
if necessary
click on repair disk if you see this
option pop up
reformat external drive in the upper
menu click on the go menu and select
utility
in the utility window find and click on
disk utility
in the disk utility window select your
drive
click on the erase option choose the
disk format as exfat
ms-dos fat or mac os extended journal
click on erase go to the storage tab to
see if your external drive is visible
remount external drive using terminal go
to the upper menu and click on the apple
logo
click on about this mac go to the
storage tab to see if your external
drive is visible
open spotlight by pressing command and
space keys on your keyboard
in the spotlight enter terminal to open
it in the terminal window enter disk
util list
the disk util list command will display
the essential information about all
available drives and volumes attached
then search for slash dev slash disk
external physical
make sure to remember the number
following after the word disk
in the same terminal window enter
another command line disk util info disk
digit
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after that eject your disk by entering
the command disk util eject disk digit
after executing the eject command check
if it was removed by entering the
command line
disk util list if you don't see your
drive in the list and it means you
removed it successfully
then remove the drive physically from
your mac reset non-volatile random
access memory
restart your mac when you hear the
startup sound
simultaneously hold down command option
p
and our keys on your keyboard for 20
seconds when you hear the startup sound
for the second time
you can let go of the keys reset system
management controller
shut down your mac
unplug all peripherals simultaneously
hold down shift
control and option keys on your keyboard
together with the power button for 10
seconds
if you have a macbook pro the touch id
button is also the power button
then reconnect your power cable and
other devices
turn on your mac inspect the external
drive via console
it won't fix the problem but will
provide information to diagnose the
problem
in the upper menu click on the go menu
and select utility
in the utility window find and click on
console
select the error and faults tab plug in
your external drive to your mac
then look to see if it detects your
drive or if there's an error
if no errors pop up and nothing happens
then your problem is not with the
external drive
thank you for watching