welcome back one Rossville as Water and
Sewer customer got bills for service
that went through the roof they came
from something that she had no control
over and it's a situation that you can
learn from Evans pays her 30 to $40
water bill to Tennessee American yeah I
buy my water bill when I get my income
every month
Tennessee American then sends her water
usage to the city of Roseville which
uses a separate company to bill her
about forty to fifty dollars a month for
sewer usage imagine her shock and she
got a water bill back in January for two
hundred twenty eight dollars and
twenty-nine cents worse seven hundred
eighty dollars and 93 cents I said oh my
god that's gonna let me have my grocery
money she says she'd already paid $50 on
the water bill and more than three
hundred sixty dollars on that big sewer
bill was contemplating that big water
and sewer bill come to find out the
problem wasn't a leaky pipe or a leaky
commode or something like that actually
the problem was something that you would
least expect it was a faulty water meter
although water was going through it the
meter wasn't registering it and they
told me that I should read my meter
every month why can't roads that lead up
at there
Daphne courtesy with Tennessee American
Water tells us if no water usage is read
customers have billed the monthly base
amount of thirteen dollars and 96 cents
mrs. Evans meter wasn't working for a
year so multiply that by twelve months
and you get her bill of 221 dollars plus
tax
when Rossville received that amount
their company built her an amount that
eventually got to almost nine hundred
dollars for sewer service the water
company finally noticed her meter wasn't
registering and adjusted her bill
so Tennessee American did a corrected
bill and lowered the amount of that
consumption for that year period by
about half and then sent us yesterday
those corrected reads so the week to do
a corrected bill but that adjustment
only came after mrs. Evans had already
paid hundreds of dollars through payment
plans you have a $54 credit on the sewer
and you have a $63 credit on the water
oh yeah folks this situation is totally
preventable if mrs. Evans had kept her
water and sewer bills and then compared
the amount from month to month she might
have seen back last year that the bills
had changed a lot her advice to you just
don't pay a bill every month without
looking at it watch them closely and if
you notice that it's different from the
normal call the company right away and
question it