Why is my outlook not receiving emails
10 Tips to Fix Outlook Not Receiving Emails Issue
0:00 / 0:00
Timecodes:
hello everyone welcome back to our
channel on this channel we post videos
that will help you tackle many technical
scenarios
on a daily basis so for today's episode
we've picked
the most common technical issue for all
outlook users
yes we are talking about outlook not
receiving emails ever
this error is so common that many people
end up switching their email
managers from outlook to other service
providers but
like any other technical issue there are
methods to fix the outlook account
when it stops receiving emails let's
take a look at some of these methods
and help you get your outlook account
working again
without encountering any errors before
talking about the
methods to fix the error let's discuss
why the errors occur in the first place
the truth is different factors can cause
outlook to stop receiving emails
some of these reasons include a network
error where your pc
might be running into a network error
which is restricting you from connecting
to outlook server
outlook server has no response where
outlook server might not be responding
at the moment
in this case you can wait for a couple
of hours to check your email again
a firewall restriction where the emails
might also get blocked
due to a firewall restriction the spam
folder
where the emails may have shifted to the
spam folder accidentally
and lastly wrong credentials you might
have entered the wrong credentials
while logging into your outlook account
check your credentials properly and try
once again so what can you do when
outlook won't receive
emails since different factors can
trigger this error
you'll need to try different solutions
to fix this error
[Music]
first let's discuss each of these
solutions individually
so that you can again start receiving
emails on your outlook account
first let's check the junk folder
no doubt the junk folder is a great
feature to protect users
against potential scam emails it can
also become a headache
when outlook starts sending important
emails to that junk folder
so before we start with the advanced
methods let's check the junk
folder in outlook and look at the
specific
emails so what you want to do is look
for the junk
folder then look for the specific email
or emails that you're looking for
and then once you've found it simply
right click
and then go to junk and then click not
junk
alternatively you can also press control
alt and j to mark the email as not junk
and move it back to the inbox folder if
you didn't find the email
inside your junk folder try checking
your network connection
if your system is connected to a bad
internet connection
you may find that your outlook server
isn't connecting
so you won't be receiving any emails
to check your internet connection try
loading a different website on your
browser
if none of the websites open or load at
a very slow speed
go ahead and restart your wi-fi router
try logging into your outlook account
again
and check if you're able to receive new
email threads or not
next tip is going to check if your inbox
is full
[Music]
if you didn't know outlooks inbox has a
storage limitation
it can only hold a dedicated number of
email threads and once this number
exceeds
you'll automatically stop receiving
emails in outlook
in this situation you'll have to
manually remove some of the email
threads
from your outlook inbox junk and other
folders
you can also use outlook for the web
sweeps feature to remove all the older
emails from a specific recipient
select the person whose emails you want
to delete and then click
sweep at the top of the screen that's it
outlook will automatically delete
all of the old emails from that specific
person in case sweep didn't fix the
outlet cannot receive emails issued
chances are that your emails have been
transferred to the other
folder so let's check the other folder
then
[Music]
in outlook there are two major folders
that store
emails the first folder is called focus
that stores high priority emails
and the second one is called other that
stores all the random emails
so if the email is not present in the
focused inbox
then take a moment and check the other
folder
go to outlook on your pc and log in with
your credentials
once you're inside the outlook inbox
switch to the
other folder right click the email that
you want to move and tap
move to focus inbox you can also select
always move to focus inbox if you want
all the emails from this sender
to always appear in the focused inbox
[Music]
if you still have no luck finding the
email the next thing that you can do is
check
all the inbox filters outlook has an
incredibly cool
feature that allows users to specify
different filters for incoming emails
but in many cases
people end up applying filters and
forgetting about them after a few days
if not
weeks if that's the situation you can
simply go to your
outlook inbox and remove all the
unnecessary filters that you might have
placed
while you're at it make sure to check
the sort
settings as well click filter and then
select sort by date
this will sort the email list on the
basis of their date
and you'll see all of the recent emails
at the top of the screen now
if someone is on your blocked list in
outlook you won't be able to receive
emails from that specific sender so
check the blocked
senders list to remove that specific
person
from the list
[Music]
open outlook on the web and select the
settings button which looks like a gear
from the menu bar go to email and then
click junk mail and look for the
specific email
that you want to unblock select the
email address from the list
and click the trash icon this will
remove the sender from
your blocked list and their emails will
automatically appear
inside the inbox folder if you want to
receive all the emails from this
specific sender in the future
you can also add them to your safe
senders list
if someone is on your safe senders list
their emails will never be transferred
to the junk
folder and you'll always see them inside
your inbox
another way to fix outlook cannot
receive email errors
is to check the email rules
since it's a professional email manager
outlook
lets users specify certain rules for all
incoming and outgoing emails so
if you specified a specific rule for
incoming emails
to automatically transfer them to a
different folder
then make sure that we remove it let's
check out how to remove
email rules in outlook go to outlook for
the web
and open settings at the top of the web
app
then select email then rules to go
through
all the rules that you may have set if
you want to remove
a specific rule simply click the trash
icon
next to it this will remove the selected
rule and all your messages will be
routed back to the
outlook inbox outlook still not
receiving emails
check and remove some connected accounts
[Music]
now you might not know but outlook
allows us to connect up to 20 email
accounts but
if you use multiple accounts there's a
huge probability that
your outlook messages may not appear in
the primary
inbox so remove unnecessary accounts
that are linked to your
outlook profile and check your inbox
again to see if the outlook receiving
emails issue
is fixed or not open outlook and then go
to file
and then info expand the account
settings option
and click manage profiles a new window
will appear
click email accounts another window will
appear
check on the email account that you want
to get rid of and then click on remove
to remove that email from outlook remove
as
many unnecessary accounts as possible
and go
back to your outlook inbox to check if
you are receiving emails or not
if you are still unable to receive
emails on your outlook account
it's time to check if the automatic
refresh option
is enabled or not
like any other email manager even
outlook has a dedicated feature to
automatically refresh
outlook inbox in the background even
though this feature is enabled by
default
many users accidentally turn it off
which causes the
outlook not receiving emails error let's
show you how to turn it on
and automatically refresh your outlook
emails in the background
in outlook's main window select send and
receive
then send and receive groups and then
select
define send and receive groups now click
the check box next to
schedule and automatic sender and
receive every
and set the time window after which you
want outlook
to automatically refresh your inbox
ideally
this should be 10 minutes or less if
none of the previous solutions work
it's quite possible that your outlook
account has been blocked
please check if your account has been
blocked or not
in general microsoft block specific
accounts for security reasons
you can open outlook on your browser and
check if the account is blocked or not
in case it is blocked you can either
contact microsoft customer support
or use your registered mobile number to
verify it so
these were our 10 best solutions to fix
outlook not receiving emails issues let
us know in the comments section below
which method worked for you if you found
this video helpful
then don't forget to give us a like on
this video
if you want to see more videos from us
in the future then make sure that you
hit that subscribe button
and hit that bell notification so you
receive all our future videos
anyway look after yourselves and we'll
see you in the next one
bye
[Music]
premium
![How to Fix Outlook Send Receive Error [Solved]](https://img.youtube.com/vi/NmO-sZ51rjs/mqdefault.jpg)
![Outlook Not Receiving Email Until Restarted [Solved]](https://img.youtube.com/vi/nipsvFbs2rA/mqdefault.jpg)
