Why is my internet being slow
FIX your slow internet speed and slow WiFi connection issues with this troubleshooting guide
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my internet is so slow and my ISP is
absolute but before you rush out and
blame your ISP in a lot of cases is
actually your network that's the problem
so how do you know how do you know if
you're the problem or how do you know if
your ISP is actually to blame well
before you pick up the phone and find
customer services don't worry I got you
let me show you how to troubleshoot your
own network let's do it tick with the
techie guy my name is Lee run second
where I make ticks simple if you're into
phones gadget apps tips and tricks on
how to hit that subscribe button and
let's get on to today's show okay well
before we begin let's just be clear
about one thing you're not gonna get
more speed than you pay for if I'm
paying for a hundred megabits per second
I should be getting as close to 100
megabits as possible if you're paying
for five megabits per second you should
be getting to as close to five megabits
per second as possible
not one megabits and nothing below that
I believe we should be getting what
we're paying for so Before we jump down
their throat let's just clean up in a
house to make sure it's not us that's
the problem let's begin there and let me
show you what I'm looking for so in my
case I have got separate units that's
the modem that's the richer that's the
motor from my ISP so the first thing I
want to make sure is that I've got a
power on line and I've got a internet
line or an unlined light both of them
needs to be on if I am NOT getting the
online lat it means it's not getting
data from your service provider this is
where it starts
switch this off for five minutes why
five because that grants this thing to
power down completely and then your
service provider is gonna stop
reconnecting to try get your
connectivity back up which means you're
going to get a nice fresh connection now
that you have done that your unlock
light is on the next step is to go down
to your router
your retail you're looking for the
internet lot that should be on if the
slot is not on it means that's not
getting information from here to here
therefore what you're gonna do is you
gonna go around back and you're looking
for something called the Internet you
follow this cable back through to your
modem and you make sure that that LAN
cable is actually nice and secure you
probably find that that cable is so old
probably one of those old cat cables you
want to get a cat 6 or a cat 7 and
connect between this and this giving you
the base speed once you've done that
your internet lock should be on if your
internet slant is not on you might want
to hard reset the factory defaults of
your Ritter to go give it another
opportunity to look for the internet
connection
once you've got that internet connection
we're then ready to move on to the next
step which is on the computer let's go
right on your Windows computer head down
to the search bar type there C M D which
is the command prompt you see a little
box at the top click on that and it will
open up your command prompt now in this
command prompt the first thing we're
going to do is we're going to type the
IP con fig and that will show me if I'm
connected or not connected to my network
in this particular case you can see I
have no connectivity whatsoever so what
do I do
i right click on my network connections
at the bottom and choose troubleshoot
problems this is the windows wizard it's
going to try help you resolve any issues
it gives you a suggestion and you can
either apply that fix or skip to the
next one another thing to do is to
right-click on your network properties
at the bottom choose the settings and
then choose the change adapter options
click on that now you will see a screen
that looks similar to this depending on
how many adapters you've got connecting
to your network typically it's an
Ethernet one and then a Wi-Fi one what
you do is you double-click on the
Ethernet one go to Internet Protocol 4
double click on that and then make sure
everything is set to automatic I'll do
the same on tcp/ip 6 to make sure
everything is fed automatically unless
you've got a very specific reason like
your tech person has told you to stick
to a specific IP address just set it to
automatic and I'll do that for each one
so again double click on it find the
ipv4 fine ipv6 double click on them look
at your properties and make sure
everything is set to automate
Errani now let's go back to our command
prompt type ipconfig and let's see if
i'm connected or not under my Ethernet
I'm still not connected that's fine but
under my Wi-Fi you can see I am now
connected items given an IP address from
my Ritter and here is the gateway which
is essentially the IP address of the
Ritter itself so I now have connectivity
okay make a note of the IP address of
the gateway you'll need it for this
command ping space and then the IP
address of your own gateway don't copy
man yours gonna be different what am I
looking for I'm looking for this zero
percent packets lost which means I've
got nice clear fast connectivity between
my computer and the Gateway itself if
yours is very very high lots of packet
lost something is wrong probably with
your network card right next up in your
command tab there ping space google.com
and essentially what you're looking for
is a response similar to this you're
getting a response back from google.com
which means that your name your dns has
actually been translated correctly
google.com actually gets translated into
a specific IP address if you are not
getting that well perhaps your dns is
wrong let's go into your return remember
that IP address of your router that we
set earlier one and two 168 1.1 happens
to be mine I go into that I log in and
what I'm looking for is the section on
my Rita which allows me to talk about
internet set up Internet connectivity it
should be set to automatic perhaps yours
is static and perhaps you've got a
specific DNS in there try a different
one
I've got a video about dnas linked up
here you can definitely go check that
out to choose the best DNS for you for
this example I'm gonna leave everything
on automatic whilst we still in the Rita
let's go double check that I've been
able both the 2.4 gigahertz and the 5
gigahertz Network you want to make sure
both are enabled if you have them and
the reason for it is 2.4 gigahertz is
good for a bigger property longer
distance 5 gigahertz is good for shorter
distances gives you a faster speed so I
like to connect to the far speed I'm
close to enough to Marita but if not I'm
gonna experiment and connecting to the
other one but if your network card
cannot see
five gigahertz Network and all perhaps
it's not compatible with a five
gigahertz Network you need to swap it
out okay next up we know we got
connectivity now let's test how slow or
fast it actually is so open a browser go
to speed test net and I'm gonna run a
very quick speed test on my network to
see what I'm gonna get now we're looking
at the upload speed and we're looking at
the download speed and we're looking at
the ping right so I can see my download
speed is 130 soon my upload is 11 I know
that's kept at that right let's go
change it from a wireless to Wired there
we go now I'm connected wired and I'm
gonna see if that makes a difference to
the speed so let's click and fast for
with a speed test alright well instantly
you can see that already 230 on the
download it's already much better so
what happens if your speed is much less
than what you're actually paying for
well before you call your service
provider let's run the same speed test
but this time let's run it on our mobile
phone what we're trying to do is
eliminate whether it's a computer
problem or whether it's a network as a
whole or whether it's the service
provider so you can see I'm getting the
same speed as the I did on my desktop if
I was paying for 500 megabits download I
would be calling my service provider I
am still surprised that people don't
update their antivirus regularly make
sure that it constantly getting the
latest virus definition things like
malware being part of a botnet work
being part of a crypto mining scheme
that happens to be running on your
system will dramatically slow down your
network make sure you're constantly
being updated and then every once in a
while run a manual scan which will take
some time but well worth the effort so
after all these tips if you're still not
getting the speed that you're applying
for them now pick up the file you're
armed with the information call your
service provider and demand to get that
seen to
let me know what you guys think in the
comments below check out some of these
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I'll see you in those videos let's go
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