Why is my fitbit not counting my steps
Fitbit Luxe: NOT Tracking MPH or Distance? (Bike/Run/Walk) FIXED!
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so you have a fitbit lux tracker or
watch here and you have an issue when
you're in one of the exercise options
like maybe you are um went to biking or
walking or hiking
and you notice that it doesn't track
your miles per hour like how fast you're
going your average mile per hour also
your distance
like how many miles you want so far
i'm gonna show you guys how to get you
up and running okay so this is what i
had to do okay so first thing is this so
for example
let's say i'm biking okay so let me go
to biking first let me swipe over to
left swipe over left
and then i'm going to go ahead and
exercise and i'm going to go ahead and
look for
bike tap on your exercise and then
scroll all the way down before you start
it go all the way down to the very
bottom here and make sure that gps is
turned on okay so i can turn it off
and i can turn it on make sure it's
turned on and then you can go ahead and
proceed with the start okay and you have
to do this for every exercise okay for
instance you know if you want to do walk
here's walk right here you got to do the
same thing you have to make sure to
slide all the way down before you click
on start make sure that this gps
is on okay and then you can go ahead and
start
now the thing is is if you go ahead and
enable gps it's not is still not
tracking your like uh miles per hour and
your distance and whatnot this is what i
had to do as well
for the fitbit app i had to go ahead and
put location services always on okay now
for example now i use an iphone you guys
might have an android phone but any
android phone but anyway just go to your
settings and then you want to go to your
fitbit app or location services okay so
for if you have an iphone we can just go
right to settings and we can just scroll
down
go all the way down and where all the
apps are at and then we're going to look
for fitbit okay so all of the uh
everything's in
alphabetical order here so i'm going to
scroll down until i see fitbit app so
let me keep on going down okay so here's
fitbit right here let me tap on that and
then let me go to location services
tap on that and before i had on while
using the app
however it would have issues it wouldn't
show the mileage even though i had a gps
on i had to go to always right there
okay
now if you go to always and your gps is
on and on your exercise modes and it's
still not tracking then what i would do
is this go ahead and
restart your phone and also go ahead and
restart your fitbit lux
and how you restart the fitbit lux is
just go to your um clock face and then
you want to go ahead
clock fashion you want to swipe down
down
down and click on settings here
and then you want to go ahead and just
scroll down
where it says restart okay
also
one more thing to note is
you you can see when i'm in um
the clock mode here and i go ahead and
swipe down
make sure the dnd mode is off okay dnd
is do not disturb make sure that this is
off
and also
your sleep mode make sure that is off as
well okay you can turn it on make sure
that sleep mode is off and also dnd mode
is off
okay
and then you guys should be up and
running any questions or issues just
comment below alright good luck guys
see you in the next one bye